Hi! I’m a Customer Support and Sales Specialist with 7+ years of experience helping businesses deliver excellent customer experiences while increasing retention and sales.
I’ve worked in fast-paced environments (telecom and iGaming), handling 60–100+ customer interactions daily via chat. I specialize in resolving billing, technical, and account issues quickly while maintaining 94–96% customer satisfaction scores and a 90%+ first-contact resolution rate.
Beyond support, I also bring strong sales skills consistently achieved 110–120% of upsell targets by identifying customer needs and recommending the right solutions. My goal is not just to answer questions, but to improve customer experience and contribute to business growth.
Here’s how I can help your business:
• Customer Support (Chat & Email)
• Order Processing & CRM Management
• Data Entry & Accuracy
• Sales & Upselling
• Customer Retention Strategies
• Admin & Virtual Assistant Tasks
I’m reliable, detail-oriented, and comfortable working independently with minimal supervision. I take pride in delivering accurate work, meeting deadlines, and providing a positive experience for every customer.
If you’re looking for someone who can support your customers, increase retention, and represent your brand professionally, I’d love to work with you.
Let’s grow your business together!
