Seasoned IT Support professional with a proven track record in Information Technology. My career is characterized by a commitment to excellence and the ability to thrive in fast-paced environments. I have a proven track record of delivering exceptional customer service and technical support, ensuring that all i----------- and requests are efficiently prioritized and resolved. Throughout my career, I have developed a comprehensive skill set that includes hardware and software troubleshooting, system upgrades, and proficiency in various IT tools, including the M365 Admin Center, Helpdesk tools, Monitoring and management, and Security. In my previous role, I managed projects such as transitioning the Helpdesk from third-party support and overseeing multiple company transitions. I have participated in IT cross-training sessions abroad (APAC & CA) to enhance my skills. I collaborated with external vendors and provided day-to-day desktop support both onsite and remotely. I am dedicated to continuous improvement and always seek opportunities to enhance my knowledge and skills in the IT field.
