Hello! My name is Margaux Marie Mercado.
A Bachelor of Science in Information Technology graduate who is confident and a tech-savvy Customer Service Specialist with 2 years of delivering high-impact support in fast-paced, high-volume environments. Recognized for building strong rapport with customers, resolving inquiries efficiently, and ensuring a positive user experience. Proficient in Google Workspace and CRM platforms, with proven ability to manage tasks accurately and maintain detailed records. Passionate about applying exceptional communication skills and technical expertise, always aiming to uphold and exceed service standard.
