Results-driven Tier 2 Network Support Engineer with 2+ years of experience in enterprise and hospitality networking, specializing in troubleshooting, cloud-managed systems (Cisco Meraki & Ruckus), VLANs, and switch configuration.
Known for being dependable under pressure, quick to adapt, and proactive in solving complex technical issues. Recognized by leadership as an “energy source of the team” for bringing positivity, initiative, and strong collaboration to every project.
Experienced in handling escalations, improving support workflows, creating technical documentation, and helping teams reduce downtime through efficient problem-solving and communication.
