I'm a highly dedicated Healthcare Customer Advocate and aspiring Virtual Assistant with 6+ years of experience in the healthcare industry, specializing in eligibility verification, medical billing, medical claims, prescription claims, scheduling appointments, appeals and provider support. Proven ability to manage complex escalations, support high-volume call queues, and guide new hires as a coach and mentor. Skilled in using tools such as Maestro, Microsoft Office, Google Workspace, and various communication platforms. Currently expanding knowledge in EHR systems like Epic and Athenahealth. Passionate about delivering exceptional service and seeking a remote position where I can contribute my expertise, adaptability, and compassion.
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