I have had an in-depth experience with various business process outsourcing (BPO) jobs and tasks, both as a customer support and as a technical support expert.
As a tech support, I have been an IT helpdesk representative where I was able to assist different professionals in the medical field to help them with various medical-related applications and devices. I was also able to work with an email service provider, where I was tasked to assist customers with setting up email accounts, troubleshooting software installation and issues, and basic computer networking concerns on different computer models and OS. I also handled an escalations post as a tier 2 support for a tele-communications company, wherein I was a direct liaison to on-site technicians, and I also managed ticketing for repairs and maintenance. Though I was mainly tasked with technical related tasks with these jobs, customer service is always tied to how I did my work.
As a customer support, my roots are with face-to-face service wherein I assisted a diverse list of clients and people as a sales representative. I handled pre-sales, post-sales, logistics, customer queries and complaints, and helped with new-hire training for other young sales associates. When I transitioned this skill to the virtual and over-the-phone setup, I was able to work with other telco accounts where I assisted customers with billing, disputes, and account related concerns.
Outside of these two main line of experiences I also had some experience in the human resource field wherein I gave assistance to applicants with the validation of their documents, dissemination of information to new employees, and other new-hire concerns. I was also once a data encoder and organizer wherein I handled legal documents, deed of trusts, basic bookkeeping, payroll and tax management, and inventory tracking. I also co-handled teams, and acted as a product and process expert in multiple accounts I've handled, where I would assist and help in educating other employees.
I have a wide range of experience for the virtual workspace as I've handled and communicated with clients via email, chat and phone assistance. I've also worked with a very diverse list of clients from the Philippines, Australia, United Kingdom and the United States of America.
I take pride in my leadership skills, my hunger for new knowledge, and my penchant for being organized. I also utilize my innate competitiveness that I initially harnessed from being a basketball player, which allow me to always strive for greatness. I even have an intuitive skill in teaching and sharing knowledge that also began when I started coaching other athletes of the said sport. All these, along with my will and goal to always achieve my best in any corporate setting I find myself in will help me execute my tasks and job in its utmost quality.
