I am a highly experienced Customer Service, Quality Assurance, and E-commerce professional with over 6 years of experience in the BPO and remote support industry.
My career began in customer service, where I handled inquiries, retention, billing, and escalation cases for international accounts. Through these roles, I developed strong communication, problem-solving, and customer handling skills while consistently ensuring customer satisfaction.
I later progressed into Quality Assurance, where I became a QA Analyst Supervisor responsible for overseeing multiple departments including Customer Service, Retention, and Billing/Collections. In this role, I led a team of analysts, conducted performance evaluations, facilitated calibration sessions, and implemented process improvements to enhance overall service quality and efficiency.
Most recently, I transitioned into e-commerce operations, where I gained hands-on experience in product listings, content creation, and day-to-day store support for an online business. This strengthened my adaptability and ability to work in fast-paced remote environments.
I am highly detail-oriented, dependable, and capable of working independently. I am experienced in email, chat, and backend support tasks, and I am currently seeking a remote role where I can contribute my combined expertise in customer support, QA, and e-commerce operations.
