I am a Customer Service & Support VA with 8 years of experience handling high-volume customer support in both BPO and remote environments.
I specialize in email and chat support, order processing, refunds and replacements, escalation handling, and upselling. I have hands-on experience supporting online stores with customer service using Shopify and Gorgias, ensuring accurate ticket management and organized customer records.
In my previous roles, I handled daily customer inquiries across email, chat, and phone while strictly following SOPs to maintain consistency and accuracy. I am comfortable working independently, meeting response time expectations, and coordinating with internal teams to resolve issues efficiently.
Tools I use include Shopify, Gorgias, Google Workspace, Google Sheets, Slack, and Zoom.
I am detail-oriented, organized, and reliable. I focus on providing clear communication and practical solutions to improve customer satisfaction and support business growth.
I am available for full-time remote work and open to flexible schedules, including night shifts.
