IT Support Specialist | System Administrator | Automation Specialist
Results-driven IT Support Specialist, System Administrator, and Automation Specialist with experience in maintaining, securing, and optimizing IT systems for businesses and remote teams. Expert in troubleshooting hardware, software, and network issues across Windows and macOS environments.
Highly skilled in Microsoft 365, Google Workspace, and Microsoft Dynamics 365, including user administration, access control, policies, and system maintenance. Strong background in IT automation, streamlining repetitive tasks, alerts, and workflows to improve efficiency and reduce human error.
Proficient in remote support and automation tools such as TeamViewer, AnyDesk, RDP, and workflow automation platforms (e.g., n8n, webhooks, API integrations). Experienced in automating user provisioning, asset notifications, monitoring alerts, and reporting.
Known for delivering fast, reliable solutions with excellent customer service, clear documentation, and a proactive approach to system improvement.
Core Skills
IT Support & Advanced Troubleshooting
System Administration (Windows / M365 / Google Workspace)
IT Automation & Workflow Design
API Integrations & Webhooks
n8n Automation & Process Optimization
User Provisioning & Access Management
Microsoft 365, Google Workspace & Dynamics 365
Network, Wi-Fi & Printer Configuration
Remote Support (TeamViewer, AnyDesk, RDP)
Security, Patch Management & Malware Removal
Backup, Monitoring & System Maintenance
Technical Documentation & Customer Support
