A results-driven professional with over 8 years of experience in customer service, collections, team leadership, and quality assurance. Adept at managing overdue accounts and negotiating payment terms to maximize debt recovery, while maintaining strong client relationships. Skilled in leveraging CRM tools to streamline collections processes and ensure timely resolution of issues. Proven track record of leading teams, optimizing performance, and driving process improvements through quality assurance practices. Known for exceptional communication, problem-solving, and conflict resolution skills, with a commitment to delivering high levels of customer satisfaction and meeting organizational goals in fast-paced environments.
