I am a dedicated Healthcare Virtual Assistant with over 4 years of hands-on experience supporting U.S.-based healthcare accounts, specializing in patient communication, medical billing, insurance verification, and claims processing. I have worked extensively in high-volume healthcare environments, where accuracy, empathy, and compliance are critical.
My background includes handling CPT, ICD-10, and RV coding, processing PPO, EPO, and HMO authorizations, explaining insurance benefits to patients and providers, and ensuring strict HIPAA compliance at all times. I am confident in managing patient inquiries, resolving billing and coverage concerns, and coordinating with internal teams to ensure timely and accurate outcomes.
I bring strong organizational skills, clear communication, and a patient-centered approach to every task. I am comfortable using healthcare systems and tools such as CSD, NCompass, Biscom Fax, HCCS, HPO Single View, Blue Card Claims, as well as collaboration platforms like Slack, Google Workspace, and Microsoft Teams.
What sets me apart is my ability to balance efficiency with compassion—I don’t just process information; I ensure patients feel heard, supported, and informed. I am reliable, detail-oriented, and experienced in remote work environments, making me a strong long-term partner for healthcare providers seeking dependable virtual support.
