Guest Communications Specialist | Airbnb, Vrbo & ----------- Support | STR Operations
Are you looking for someone who can handle guest communications, reservations, and daily operational support for your short-term rental business? I can help.
I have 5+ years of customer service experience and over 2 years of remote experience supporting short-term rental operations. I help property managers and vacation rental hosts provide excellent guest experiences while keeping daily operations organized and running smoothly.
Services I Can Provide:
Guest Communication & Inbox Management:
Airbnb, Vrbo, -----------, and direct booking inquiries
Pre-arrival, check-in, in-stay, and post-stay communication
Guest questions, requests, and issue resolution
Reservation Management"
Booking confirmations
Reservation modifications
Calendar management
Availability monitoring
Preventing scheduling conflicts
Operations Coordination:
Cleaner scheduling and turnover coordination
Maintenance tracking and follow-ups
Vendor communication
Property readiness checks
Guest Experience Support:
Review management support
Guest follow-ups
Resolution of guest concerns
Maintaining positive guest experiences
Platforms & Tools:
• Airbnb
• Vrbo
• -----------
• Guesty
• Hostaway
• Jurny
• Slack
• Microsoft Teams
• Gmail
• Outlook
• Trello
• Asana
• ClickUp
• Notion
Why Work With Me?
Strong customer service background
Experienced in short-term rental operations
Reliable and detail-oriented
Fast learner and proactive communicator
Committed to helping properties maintain excellent guest experiences and strong reviews
If you need dependable support for guest communications, reservations, and daily STR operations, I'd be happy to discuss how I can help.
Let's Connect!
-Jun
Verified
