I have over 10 years of experience in the BPO industry, providing technical support and customer service for telecommunications companies and major financial institutions in the United States. Throughout my career, I have developed strong communication, problem-solving, and customer relationship management skills while consistently delivering exceptional service.
I also worked as an Accounts Receivable Specialist with Lexmark, where I managed multi-million-dollar accounts across the United States and Canada. This role strengthened my analytical skills, attention to detail, and ability to manage complex financial processes.
Most recently, I worked as a Disability Claims Case Manager, assisting clients throughout the Social Security Disability claims process. This role required empathy, excellent time management, strong follow-up skills, and the ability to communicate effectively with clients, medical providers, the Social Security Administration (SSA), and Disability Determination Services (DDS).
With my diverse background in customer service, technical support, financial operations, healthcare administration, logistics, and case management, I am confident in my ability to contribute value to your organization. I am committed to delivering results—not just through words, but through measurable outcomes and dedicated performance.
I would love the opportunity to become part of your team and discuss how my skills and experience can benefit your organization. Let's connect!
