I am a highly motivated and versatile professional with over 7 years of experience in technical support, system configuration, and training leadership across diverse roles. I hold a Bachelor’s Degree in Computer Engineering from EARIST Manila, graduating in 2017. My career began as a Service Engineer at E Copy Corporation from 2017 to 2019, where I spent two years installing, maintaining, and troubleshooting copiers, printers, and scanning devices. During this time, I provided on-site technical support, managed repairs and maintenance schedules, and built strong client relationships, ensuring optimal system performance and minimal downtime.
In 2019, I transitioned to Eclaro Business Solutions as a Configuration Analyst, where I specialized in configuring and supporting healthcare IT systems, including Electronic Health Records (EHR) and practice management software. Over 1.5 years, from 2019 to June 2021, I worked closely with healthcare teams to ensure smooth system integration, compliance with regulatory standards, and optimal functionality, ultimately enhancing workflows and operational efficiency for our clients.
In June 2021, I joined Puzzlebox 3D as a Technical Support Specialist, where I provided expert troubleshooting and customer support for 3D printer products. Due to my contributions and technical expertise, I was promoted to Senior Technical Support Engineer in June 2022, where I led a team in addressing complex technical issues, optimizing troubleshooting processes, and significantly reducing service downtime. By December 2023, I was promoted to Technical Support Supervisor, managing the technical support team and improving service response times and team productivity.
Currently, I serve as the Head of Training and Development at Puzzlebox 3D, a position I’ve held since December 2024. In this role, I lead the design and implementation of comprehensive training programs for both internal teams and customers, empowering them to leverage 3D printing technology effectively. I focus on improving efficiency and productivity across the board by ensuring teams have the skills and knowledge to succeed. My diverse experience in technical support, system configuration, and team leadership has equipped me with the expertise to deliver exceptional service, optimize systems, and lead high-performing teams.
