Hi! I'm Rachel, a dedicated Medical Virtual Assistant and Shopify Customer Support Specialist with hands-on experience providing administrative, patient, and customer support.
As a Medical Virtual Assistant, I support healthcare providers with patient scheduling, appointment coordination, insurance verification, referral management, medical records, and administrative tasks. I have experience using Kalix EMR, IEHP Provider Portal, ManageFax, Grasshopper, Gmail, Monday, Google Workspace, Google Sheets, and Microsoft Excel.
As a Shopify Customer Support Specialist, I provide email and chat support, order tracking, refunds, exchanges, order management, and customer service. I also have experience using Shopify, QuickBooks, Flowspace, Zendesk, Google Sheets, and Microsoft Excel.
I am organized, detail-oriented, reliable, and a fast learner who enjoys learning new tools and supporting both healthcare providers and e-commerce businesses. I am committed to delivering accurate work, excellent communication, and outstanding customer and patient support.
Core Skills:
Medical Virtual Assistance
Patient Scheduling & Appointment Coordination
Insurance Verification
Referral Management
Medical Records Management
Shopify Customer Support<8efe80624d780eba0c6493ec45140364>Email & Chat Support
Order Management
Administrative Support
Data Entry
Calendar & Email Management
QuickBooks
Google Workspace
I'm committed to delivering reliable, high-quality support and helping businesses achieve their goals. I look forward to working with you!
