VICIDIAL Expert | VOIP SYSTEMS ENGINEER | CALL CENTER SYSTEM OPTIMIZATION SPECIALIST | Mitigate Spam Scam Likely Calls | STIR/SHAKEN Compliance | MSP (Managed Services Provider | 10+ Years experience
Results-driven VoIP and Systems Engineer with over 10+ years of experience designing, deploying, and optimizing scalable IT and telephony infrastructures. Specialized in VICIdial, Asterisk-based PBX systems, and outbound call center performance optimization.
Proven track record in improving contact rates, dialing efficiency, and number reputation, including reducing “Scam Likely” tagging through advanced DID management strategies and traffic balancing. Adept at delivering high-availability systems, automation, and deep technical troubleshooting (L2/L3 support) for global clients.
CORE EXPERTISE
• VoIP & Call Center Support Engineer (VICIdial, FreePBX, VitalPBX, Asterisk)
• Outbound Dialing Optimization & Number Reputation Management
• DID Rotation, CNAM, STIR/SHAKEN Compliance
• Linux Systems Administration & Infrastructure Automation
• Cloud Platforms: AWS, Azure, DigitalOcean, Vultr
• Virtualization: VMware ESXi, Hyper-V
• Network Architecture (TCP/IP, VPN, Firewalls, Routing)
• Monitoring, High Availability & Disaster Recovery
• Technical Leadership & Project Delivery
• MSP (Managed Service Provider) VoIP Phone systems using FreePBX and VitalPBX
Why Clients Hire Me
- Deep real-world experience (not just theory)
- Strong L2/L3 troubleshooting skills
- Focus on results (more connects, fewer flags)
- Clear communication and reliable support
- Experience with global carriers and compliance
KEY SKILLS
- VICIdial, Asterisk, FreePBX, VitalPBX
- VoIP, SIP, RTP, Call Routing, IVR
- Outbound Dialing Optimization
- DID Reputation Management
- STIR/SHAKEN Compliance
- Linux System Administration (CentOS, Ubuntu, Debian)
- AWS, Azure, DigitalOcean, Vultr
- VMware, ESXi, Hyper-V
- Bash, Python, Perl
Verified
