I have 7 years of experience in the BPO Industry where I specialized in customer service, billing inquiries, credit processing, sales, and customer retention. I also gained experience in workforce management, forecasting staffing needs, and tracking employee adherence. This experience provided a strong foundation in communication, problem-solving, and organization—skills that I've effectively applied throughout my career. For over two years, I shared my passion for language as an online English tutor, developing students' language skills. Following my experience as a tutor, I transitioned to working as a virtual assistant for more than 3years now, further honing my skills in task management, scheduling, customer support, and product research. I am proficient in various tools, including Calendly, Zendesk, Slack, Genesys, and the Google Suite. I am a highly motivated and self-reliant individual with a strong attention to detail and a patient demeanor.
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