Hello! I appreciate your visit to my profile ^_^
I'm currently looking for a long-term opportunity where I can grow my career and be a valuable part of a great team.
Here's a quick overview of my experience:
• 5 years of experience in Customer Service across Travel, Healthcare, and Hospitality industries.
• Experienced in B2B, B2C, and Back Office support roles.
• Skilled in handling travel bookings, reservations, cancellations, refunds, and customer escalations.
• Experienced in supporting healthcare members and providers with benefits, eligibility, claims, and prescription inquiries.
• Worked as a Freelance Virtual Assistant, creating content and managing social media accounts.
• Background in administrative support and recruitment, including sourcing, screening, onboarding, and records management.
• Proficient in phone, email, and chat support, with a strong focus on customer satisfaction.
• Familiar with Salesforce, Google Workspace, Microsoft Office, Slack, Zoom, and GDS platforms (Altea/Sabre).
Verified
