Education
2016 – 2020
Cum Laude
Bachelor of Science in Business Administration
Major in Marketing Management
PROFESSIONAL OVERVIEW
Results-driven Marketing Management graduate with a diverse background in customer service, technical support, operations, logistics, data analysis, real estate support, and digital marketing. Experienced in lead generation, cold calling, and talent acquisition, with hands-on expertise in Go High Level (GHL) CRM for pipeline management, automation, and campaign tracking. Served as a Growth Advisor for a website development company, contributing to business development strategies, client relationship management, and revenue growth initiatives. Skilled in social media management across Instagram, TikTok, and Facebook, including content planning, audience engagement, media management, and branded content creation using Canva. Thrives in fast-paced environments requiring strategic thinking, strong communication, and data-driven decision-making. Recognized for adaptability, leadership, and commitment to continuous professional growth.
PROFESSIONAL EXPERIENCE and SKILLS
LEAD GENERATION (INVESTOR LEAD SPECIALIST)
April 2025 – June 2026
Researched and qualified prospective clients using LinkedIn, Google, and online business
directories.
Conducted lead prospecting and outreach to generate new business opportunities.
Maintained accurate lead and client information through Click Up CRM management.
Executed cold email campaigns to engage potential clients and increase response rates.
Prepared professional business proposals tailored to prospective clients.
Created and updated company profile presentations to support client acquisition efforts.
Performed online research to identify target industries and decision-makers.
Collaborated with the team to ensure accurate lead tracking and organized prospect
databases
Career Summary
Results-oriented Virtual Assistant and Lead Generation Specialist with experience supporting U.S.-based businesses through prospect research, lead qualification, and administrative support. Skilled in identifying potential clients using LinkedIn, Google, and online directories while maintaining accurate records in CRM systems and Click Up. Experienced in cold email outreach, lead management, and creating professional business proposals and company profile presentations.
With a background in customer service, real estate support, operations, and administrative tasks, I bring strong communication, organization, and problem-solving skills to every project. I am detail-oriented, adaptable, and committed to delivering high-quality work that helps businesses streamline operations, generate qualified leads, and build lasting client relationships.
Skills
Lead Generation
Prospect Research
ClickUp Management
Cold Email Outreach
LinkedIn Prospecting
Google Workspace
Canva
Business Proposal Preparation
Company Profile Presentation
CRM Management
Data Entry
Online Research
Communication Skills
Time Management
Attention to Detail
Adaptability
LEAD GENERATION SPECIALIST
January 2024 – February 2025
Conducted lead research and prospecting using LinkedIn, Google, Yelp, and online
business directories.
Identified and qualified potential clients to generate new business opportunities.
Maintained accurate CRM records through data entry and lead tracking.
Executed cold email outreach campaigns to engage prospective clients.
Assisted with creating logo concepts and website design mockups using Canva.
Supported business development initiatives by preparing prospect information and
organizing client data.
Collaborated with the team to improve lead generation strategies and outreach efforts.
Performed administrative tasks to ensure accurate documentation and efficient workflow
Career Summary
Results-driven Growth Advisor and Lead Generation Virtual Assistant with experience supporting a California-based website development company through lead research, prospecting, CRM management, and client outreach. Skilled in identifying and qualifying prospective clients using LinkedIn, Google, Yelp, and online business directories to generate new business opportunities.
Experienced in maintaining accurate CRM records, executing cold email outreach campaigns, and creating basic logo concepts and website mockups using Canva. A proactive, detail-oriented professional with excellent organizational, communication, and lead generation skills, dedicated to supporting business growth and delivering high-quality administrative support.
Skills
Lead Generation
Prospect Research
LinkedIn Prospecting
Google Research
Yelp Research
CRM Management
Data Entry
Cold Email Outreach
Canva
Logo Design
Website Design Support
Google Workspace
Customer Communication
Time Management
Attention to Detail
Adaptability
REAL ESTATE VIRTUAL ASSISTANT
February 2022 – January 2024
Conducted property research using Zillow and other real estate platforms to identify qualified buyer and seller leads.
Built, organized, and maintained accurate lead databases to support sales and marketing initiatives.
Performed outbound cold calls and client outreach to generate new business opportunities.
Scheduled appointments between prospective clients and real estate agents, ensuring timely follow-ups.
Executed cold email campaigns to engage potential buyers and sellers.
Managed and updated CRM records, maintaining accurate lead information and tracking client interactions.
Performed market research to identify target properties and emerging opportunities.
Provided administrative support, including data entry, document management, and workflow coordination to improve operational efficiency and client communication.
Career Summary
Dedicated Real Estate Virtual Assistant with over three years of experience providing administrative and lead generation support to real estate professionals. Experienced in property research, lead generation, appointment scheduling, CRM management, and client communication. Skilled at identifying qualified buyers and sellers, maintaining accurate lead databases, and supporting business growth through effective prospecting and follow-up.
Proficient in using Zillow and other real estate platforms for property research, conducting cold calls and cold email outreach, and managing CRM records with accuracy and attention to detail. A proactive, highly organized, and detail-oriented professional with strong communication, time management, and problem-solving skills, committed to delivering exceptional administrative and real estate support.
Skills
Zillow
Real Estate Research
Lead Management
Appointment Setting
CRM Management
Cold messaging
Cold Email Outreach
Customer Communication
Data Entry
Google Workspace
Time Management
Attention to Detail
Organization
Problem Solving
Adaptability
BRANCH MANAGER
April 2020 – October 2021
Oversaw daily branch operations and administrative activities to ensure efficient business
performance.
Led weekly tea-----------etings, presentations, and performance evaluations to improve
productivity.
Managed, coached, and motivated the sales team to consistently achieve monthly sales
targets.
Coordinated inventory management to maintain accurate stock levels and product
availability.
Supervised delivery scheduling and logistics operations to ensure timely order fulfillment.
Prepared operational and performance reports for management review and strategic
planning
Career Summary
Results-driven Branch Manager with over two years of leadership experience in the home furniture and logistics industry. Proven ability to oversee daily branch operations, manage administrative functions, lead high-performing teams, and ensure efficient business operations while achieving sales and operational goals.
Skilled in branch administration, inventory management, logistics coordination, customer service, team leadership, and operational reporting. Experienced in conducting performance evaluations, preparing business reports, coordinating cross-functional teams, and improving operational efficiency. A proactive and organized professional with strong leadership, communication, and problem-solving skills, committed to delivering exceptional customer service and driving business growth.
Skills
Branch Operations
Team Leadership
Inventory Management
Sales Management
Customer Service
Logistics Coordination
Operational Reporting
Performance Management
Staff Supervision
Order Fulfillment
Delivery Scheduling
Administrative Management
Communication
Problem Solving
Time Management
Leadership
ASSISTANT SUPERVISOR / OFFICER-IN-CHARGE
January 2019 – February 2020
Prepared weekly and monthly operational performance reports for management review.
Monitored billing accuracy and ensured documentation complied with company
standards.
Presented business and performance reports during client meetings.
Coordinated with internal departments to improve operational efficiency and service
delivery.
Ensured the timely submission of reports, records, and required documentation.
Assisted in tracking operational performance and identifying process improvements.
Maintained organized records to support daily operations and reporting requirements.
Collaborated with tea-----------mbers to ensure smooth workflow and effective
communication.
Career Summary
Detail-oriented Assistant Supervisor / Officer-in-Charge with experience supporting corporate medical accounts through operations coordination, administrative support, reporting, billing, and documentation management. Skilled in preparing operational and performance reports, monitoring billing accuracy, and ensuring compliance with company policies, procedures, and service standards.
Experienced in coordinating with cross-functional teams, presenting business reports to clients, maintaining accurate operational records, and supporting process improvements to enhance efficiency. A dependable and results-driven professional with strong analytical, organizational, communication, and problem-solving skills, committed to delivering operational excellence and high-quality client support.
Skills
Data Analysis
Operational Reporting
Billing Support
Documentation Management
Microsoft Excel
Process Coordination
Team Collaboration
Administrative Support
Client Reporting
Records Management
Communication
Problem Solving
Attention to Detail
Time Management
Organizational Skills
REAL-TIME DATA ANALYST
June 2016 – January 2019
Monitored real-time queues, service levels, and agent adherence to ensure operational
targets were consistently achieved.
Coordinated staffing adjustments to effectively manage fluctuations in call volume and
workload.
Prepared and communicated real-time performance reports to operations and
management teams.
Collaborated with operations leaders to maintain service levels and improve workforce
efficiency.
Supported workforce planning initiatives through accurate reporting and operational
analysis.
Maintained detailed records and provided timely updates to support informed decision
making
Career Summary
Analytical Real-Time Data Analyst with experience supporting workforce management in fast-paced contact center environments. Skilled in monitoring real-time operations, managing service levels, analyzing workforce performance, and conducting intraday reporting to ensure operational efficiency and the achievement of key performance indicators (KPIs).
Experienced in analyzing performance against forecasts, coordinating staffing adjustments based on business needs, and preparing accurate operational reports for leadership. A detail-oriented and proactive professional with strong analytical, problem-solving, communication, and organizational skills, committed to optimizing workforce performance, improving operational efficiency, and delivering exceptional service levels.
Skills
Real-Time Monitoring
Workforce Management (WFM)
Queue Management
Service Level Monitoring
Agent Adherence
Intraday Analysis
Performance Reporting
Forecast Analysis
Staffing Coordination
Microsoft Excel
Data Analysis
Communication
Problem Solving
Time Management
Operational Support
