Customer Service Representative

Hi,

I am Trisha Aviso, I?m an experienced Customer Service and Healthcare Specialist with over 4 years of proven with a strong track record of delivering compassionate, solution-focused support to patients, providers, and clients. With healthcare and service industries, I?ve developed a deep understanding of patient billing, insurance processes, and front-line customer care.

As a dedicated and detail-oriented Patient Account Representative with several years of experience in healthcare financial operations, I have consistently delivered exceptional service in managing patient billing, insurance claims, account resolution, and revenue cycle processes. My role has centered on acting as the primary liaison between healthcare providers, patients, and insurance companies to ensure accurate and timely reimbursement, while maintaining compliance with HIPAA regulations and healthcare policies.

I am highly proficient in reviewing and interpreting explanation of benefits (EOBs), identifying discrepancies, and following up on unpaid or underpaid claims through effective communication with payers. My strong knowledge of CPT, ICD-10, and HCPCS coding, along with experience using electronic medical record (EMR) systems such as Epic, Cerner, and Meditech, enables me to manage patient accounts efficiently and accurately.

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