I'm tenured agent experienced in Customer/Client Support & Management. Multi-tasking and doing multiple concurrences; inbound/outbound calls, email, chat, SMS while documenting. Ensuring customer satisfaction.
* Client/customer's account management.
* Knows editing client's account and bank details.
* Knows how to handle irate customer/clients and addressing their concern to provide customer satisfaction and trust.
* Knows Canva, Microsoft Word office, Microsoft Excel, Microsoft PowerPoint, Microsoft Teams, -----------, Outlook, Mailchimp, Webex, etc.
* Willing to learn and gain knowledge, eager to try new flatforms and enhance my skills and efficiency. Open to work under pressure and shifting schedules.
* Please send me your inquiries and tasks that you want me to work on and I'll be more than willing learn and look the details for you.
