WORK EXPERIENCE:
COMPANY NAME: Transcom (Headway, Mental healthcare system)
Benefits & Billing Specialist for Headway| Nov 2025 – Present
• Verify insurance eligibility and confirm in-network status, deductibles, copays, and coverage details.
• Manage provider and client scheduling, resolving conflicts, cancellations, and no-shows.
• Process no-show reimbursements and coordinate accurate calendar updates.
• Investigate provider payout concerns and follow up on delayed or missing payments.
• Correct payment discrepancies including overcharges, undercharges, and recoupments.
• Review claims, analyze denials or rejections, and take corrective action for reimbursement.
• Maintain organized documentation of all accounts and client communications.
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COMPANY NAME: CONCENTRIX (UNDER WESTPAC)
JANUARY 08, 2024 – JANUARY 31, 2025
Role:
Admin Support/Handled Financial Account specifically (Mortgage)
Account Monitoring: Ensured that customers' home loans were up to date, tracking payments, interest rates, and loan schedules, and promptly addressing any discrepancies.
Customer support: Provide exceptional support to clients, answering questions providing updates, and ensuring that their loan- related concerns were addressed promptly.
