I help business owners stay focused by handling their day-to-day operations with consistency and accountability.
I have 4+ years of experience supporting Australian businesses in the energy, gas, and toll industries, handling high-volume customer inquiries, billing issues, CRM updates, and admin tasks.
I work best with clients who want someone reliable, organised, and able to follow systems while also spotting issues before they become problems.
My Core Skills
Customer Service Support
• Email, phone, and chat support
• Billing and account concerns
• Dispute resolution and service updates
• Professional and empathetic communication
CRM & Admin Support
• Salesforce CRM updates and case management
• Call documentation and data entry
• Appointment setting and calendar management
• General VA and back-office tasks
Sales Support
• Cold and warm calling
• Follow-ups and lead tracking
• CRM notes and pipeline updates
I am detail-oriented, dependable, and comfortable working independently once aligned. I take ownership of my work and communicate clearly with clients.
If you are looking for someone you can trust to handle operations and customer support, I would be happy to discuss how I can help.
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