Hello and thank you for visiting my profile.
I am a HIPAA-certified Medical Virtual Assistant with over 10+ years of experience supporting U.S. healthcare organizations, including physician offices, specialty clinics, and one of the largest healthcare companies in the United States, UnitedHealth Group (Optum).
My expertise includes:
*Insurance Verification & Benefits Investigation
*Prior Authorization Processing
*Referral Coordination
*Prescription Refill Management
*Medical Records Requests
*Administrative Support
*HIPAA Compliance
*Team Leadership & Performance Management
Throughout my career, I have worked extensively with commercial insurance plans, Medicare, Medicaid, and managed care organizations. I understand the importance of accurate documentation, timely follow-up, and effective communication with payers, providers, and patients.
Most recently, I have supported a Neurology practice in Texas, where I manage insurance verification, prior authorizations, referrals, prescription refills, and other administrative functions essential to patient care.
Prior to that, I served as a Team Manager at Optum (UnitedHealth Group), leading customer service teams while maintaining high standards of quality, compliance, and performance.
What I bring to your practice:
*Strong understanding of U.S. healthcare workflows
*Exceptional attention to detail
*Professional communication skills
*Ability to work independently with minimal supervision
*Reliability and accountability
*Fast learning of new EMR/EHR systems and office processes
My goal is simple: to help your practice reduce administrative burden, improve efficiency, and ensure patients receive timely access to the care they need.
I look forward to contributing to your team's success.
