Creative execution backed by structure, systems, and reliable operations.
In the past 10 years, I’ve worked across executive support, digital operations, e-commerce, customer experience, content production, and creative management, supporting founders and growing teams in fast-moving environments where organization, consistency, and execution matter.
My work focuses on keeping operations structured, content consistent, communication organized, and day-to-day execution running efficiently behind the scenes. Comfortable handling multiple areas of the business independently while maintaining quality, reliability, and attention to detail.
What Can I Help You With:
Executive & Operations Support
• Calendar and inbox management
• Meeting coordination and reporting
• Travel planning and document organization
• Billing and invoice management (Zoho)
• Internal communication and workflow coordination
• Google Workspace and Microsoft Office management
Customer Support & Client Communication
Experienced with Zendesk, Gorgias, Freshdesk, Commslayer, and similar customer support platforms for handling high-volume customer interactions and maintaining strong client relationships.
• Email and live chat support
• Customer issue resolution & escalation handling
• Social media customer support & inbox management
• Maintaining response quality and customer satisfaction
• Order inquiries, tracking updates, and account assistance
• Refund processing, exchanges, and dispute coordination
• CRM and helpdesk ticket management
• SLA monitoring and response time management
• Customer follow-ups and retention support
• Professional client communication across multiple channels
• Internal team coordination for customer concerns
• Knowledge base and canned response management
• Support workflow organization and documentation
• Handling sensitive customer situations with professionalism and empathy
E-commerce Support & Store Operations
Support for Shopify, Etsy, Amazon, and eBay stores including:
• Order management & fulfillment
• Product uploads, inventory tracking & SKU organization
• Customer support & refund handling
• PayPal & Stripe dispute management
• Store backend management
• Shipping coordination & tracking updates
• Marketplace optimization for Etsy, Amazon, and eBay
• Store maintenance & troubleshooting
Shopify Development & Store Design
• Shopify store setup from scratch
• Custom Shopify website design
• Product landing page design
• Shopify theme customization
• Responsive web design
• Custom CSS styling
• Shopify Liquid coding
• Section and layout customization
• Conversion-focused landing pages
• Mobile optimization
• Brand-aligned storefront design
• Navigation and user experience optimization
Social Media, Content & Community Support
Experienced in social media management, content creation, digital marketing support, and online community management across multiple platforms and industries.
• Social media management and content strategy execution
• Content planning, content calendar management, and post scheduling
• Caption writing, copywriting, and brand messaging
• Canva graphic design and branded content creation
• Short-form content support for Instagram Reels, TikTok, Facebook, and LinkedIn
• Instagram, Facebook, Pinterest, LinkedIn, TikTok, and Substack management
• Social media engagement and audience interaction
• Community management for Circle, Mighty Networks, Facebook Groups, and online communities
• Community engagement, moderation, and member support
• ManyChat setup, chatbot automation, and automated messaging workflows
• Social media analytics, performance tracking, and reporting
• Content organization, asset management, and campaign coordination
• Hashtag research, social media optimization, and audience growth support
• Brand consistency management across digital platforms
• Graphic content creation for promotional campaigns, launches, and announcements
• Scheduling tools experience including Meta Business Suite, Later, Planoly, Buffer, and similar platforms
• Collaboration with marketing teams, founders, and content creators
• Social media customer support and inbox management
• Basic SEO-focused content writing and keyword optimization
• Cross-platform content repurposing and workflow organization
Design, Video Editing & Creative Production
Experienced in graphic design, visual content creation, brand design, marketing creative production, and short-form video editing for digital brands, startups, executives, and online businesses.
Proficient in:
• Canva
• Figma
• Adobe Photoshop
• Adobe Illustrator
• Affinity Designer
• Affinity Photo
• Kittl
• CapCut
• Descript
Creative and design experience includes:
• Graphic design and branded visual content creation
• Social media graphic design for Instagram, Facebook, LinkedIn, Pinterest, and TikTok
• Short-form video editing for Reels, TikTok, YouTube Shorts, and social campaigns
• Presentation deck design and pitch deck creation
• Marketing collateral and promotional material design
• Brand identity support and visual brand consistency
• AI-assisted visual content creation and creative production workflows
• Canva template design and branded content systems
• Thumbnail design and social media asset production
• Content repurposing for multi-platform marketing campaigns
• Visual storytelling and conversion-focused creative design
• Landing page visuals and website graphics
• Infographics, digital assets, and branded presentations
• Motion graphics support and basic animation editing
• Video captioning, subtitles, and audio cleanup using Descript
• Creative direction and content execution support
• File organization, creative asset management, and workflow coordination
• Collaborative work with founders, executives, content creators, and marketing teams
• Responsive design and mobile-first content formatting
• Marketing campaign design for product launches, promotions, and online engagement
• Experience creating scalable content systems for brands and businesses
AI-Assisted Creative & Content Production
Experienced in using AI-powered creative and productivity tools to streamline workflows, accelerate content production, support creative ideation, and maintain consistent brand execution across marketing, design, and digital content projects.
Proficient with:
• ChatGPT
• Claude
• Midjourney
• Gemini
• Kling AI
• Higgsfield
• Sora
• Veo 3
• Google Labs
• ElevenLabs
AI-assisted workflow experience includes:
• AI-assisted graphic design and content generation
• Creative concept development and visual ideation
• AI-powered copywriting and content support
• Short-form video concept generation and production workflows
• AI-generated visuals and marketing assets
• Prompt engineering and AI workflow optimization
• Brand consistency and scalable content systems using AI tools
• AI voice generation and audio production support
• Workflow automation and productivity enhancement
• Content repurposing and multi-platform creative adaptation
• AI-assisted storytelling, scripting, and campaign support
• Research, brainstorming, and operational efficiency using AI platforms
Website, Funnels & Email Marketing
Experienced in website management, funnel building, landing page design, CRM systems, and email marketing support for brands, startups, coaches, and online businesses.
Platforms and tools include:
• WordPress
• Shopify
• Wix
• Kajabi
• GoHighLevel (GHL)
• ClickFunnels
Website and funnel experience includes:
• Website setup and management
• Landing page and sales funnel design
• Responsive web design and mobile optimization
• Funnel page customization and branding
• Website content updates and backend management
• User experience and conversion-focused layouts
• Basic SEO optimization and on-page content formatting
• Lead capture forms and automation setup
• CRM and client pipeline management
• Membership and course platform support using Kajabi
• Website graphics, banners, and visual asset integration
• Basic HTML, CSS, and platform customization support
<8efe80624d780eba0c6493ec45140364>;Email Marketing & Audience Platforms
Experienced with:
• Klaviyo
• Mailchimp
• Flodesk
• ActiveCampaign
• Substack
<8efe80624d780eba0c6493ec45140364>;Email marketing experience includes:
• Email campaign creation and scheduling
• Newsletter design and branded email templates
• Audience segmentation and subscriber management
• Email automation workflows and drip campaigns
• Lead nurturing and customer retention support
• Promotional email campaigns and product launches
• Email copy formatting and visual optimization
• Campaign analytics, reporting, and performance tracking
• Landing page and email integration workflows
• Subscriber onboarding and email sequence setup
Automation & AI Workflows
I help reduce manual work and improve operational efficiency using:
• Zapier
• -----------
• AI-assisted workflows
• CRM automations
• Content systems and task automation
I also use ChatGPT and Claude for structured content creation, prompt engineering, workflow support, and basic HTML structuring when needed.
Additional Tools
CapCut, Descript, CRM systems, automation platforms, Google Workspace, and Microsoft Office.
Why Clients Work With Me
• Reliable, detail-oriented, and highly organized
• Strong written communication and professional client support
• Fast turnaround and deadline-focused execution
• Able to work independently with minimal supervision
• Proactive problem-solving and systems-focused thinking
• Experienced in managing multiple projects and priorities simultaneously
• Adaptable across operations, creative, customer support, and marketing roles
• Focused on improving operational systems, not just completing tasks
• Strong understanding of digital business operations and online brand support
• Experienced supporting founders, executives, agencies, and growing online businesses
I help businesses simplify operations, improve organization, build more efficient systems, and keep day-to-day operations running smoothly behind the scenes.
Portfolio: -----------
Let’s discuss how I can support your business.
