Gained experience in handling both Email and Live Chat Support via Zendesk. Experience in handling Issues Escalations and Resolution regarding Client and Consumer concerns like that of Refunds, Applications errors, etc. Experience with Data analysis and performing verification procedures of applicant income and documentation. Maintained Consistently high metric scores regarding Client Satisfaction, Volume Handled, and Internal Audits. Handled rental applications directly from start to finish.
- Experience in handling sensitive documents such as bank statements and paystubs in order to verify applicant's income.
