With over 8 years of proven experience in customer service, direct marketing, data management, and lead generation. Adept at building strong client relationships, resolving complex customer concerns, and improving customer satisfaction through proactive communication and data-driven insights.
Skilled in CRM platforms including Shopify, Hubspot, and Zendesk, with a track record of maintaining 99 percent data accuracy and streamlining workflows for global teams. Recognized for pioneering customer experience recovery initiatives and driving team performance in both the BPO and e-commerce industries.
Highly organized, results-oriented, and committed to continuous learning to deliver above-standard support and service. Collaborative team player with leadership experience in managing day-to-day operations, agent development, and quality assurance in dynamic environments.
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