Detail-Oriented with 7+ years of experience in account management, customer data management, and cross-functional collaboration. Experienced with organizing internal meetings, managing reports, and handling large datasets for streamlined operations. Proficient in Microsoft Office (Excel for data analysis), Google Workspace, and Legacy CRM tools (Siebel, SAP CRM, SAP ECC)
Key Strengths:
*Account & Customer Management – onboarding and managing accounts, ensuring compliance with contractual obligations and resolving complex operational issues.
*Data Analysis & Reporting – Experienced in handling large datasets, generating insights, and preparing presentations for stakeholders.
*Cross-Functional Collaboration – Worked with diverse teams (IT, Operations, Billing) to resolve issues and improve workflows.
*Technical Proficiency – Skilled in Google Workspace, Microsoft Office Tools such as Excel for data analysis, Earned Linkedin Learning certificates on HubSpot and Salesforce.
*Passionate about efficiency, accuracy, and delivering high-quality support as a Virtual Assistant.
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