Dynamic and results-driven professional with extensive experience in the BPO industry and executive account management. Successfully led and managed a team of 50 agents across diverse accounts, including verification, collections, and sales. Over two years of hands-on experience with AT&T's billing and technical support services, demonstrating strong problem-solving skills and a deep understanding of customer service excellence.
Beyond the corporate space, I am a dedicated entrepreneur with a global perspective, having studied abroad as an exchange student and actively participated in international networks. I serve as the External Vice President of the Association of Young Entrepreneurs and contribute to regional development as part of the ASEAN Network's Development Committee. Passionate about leadership, innovation, and driving growth in both business and community sectors.
