Need someone who can keep customers supported, records organized, and day-to-day tasks moving? That's where I can help.
Hi, I'm Karen. I have professional experience in customer support, administrative coordination, and business operations, including experience with Accenture and managing the daily operations of a small business.
At Accenture, I supported customers through phone and digital channels, managed service requests, maintained accurate documentation, followed up on open cases, and coordinated with internal teams to resolve issues. This experience taught me how to communicate professionally, stay organized under pressure, and work confidently with different systems.
I also have hands-on experience managing business operations, including customer inquiries, supplier coordination, inventory records, invoices, documentation, and routine follow-ups.
Here are some of the ways I can support your business:
• Email & Chat Customer Support
• Administrative Support
• Inbox & Calendar Management
• Data Entry & Record Management
• Customer & Client Follow-ups
• Scheduling & Coordination
• CRM & Case Management
• Internet Research
• Spreadsheet Management
• Digital File Organization
Tools I work with:
Salesforce • ServiceNow • Google Workspace • Microsoft Office • Asana • ClickUp • ----------- • Notion • Zoom • Canva
I'm detail-oriented, comfortable working independently, and quick to learn new systems and processes. Most importantly, I value clear communication and follow-through—if something is assigned to me, I make sure it doesn't get forgotten.
If you're looking for someone who can communicate professionally, stay organized, and make your workload easier, I'd be happy to discuss how I can support your team.
