From August 2024 to March 2025, I worked as an Executive Assistant for a dental provider, managing administrative tasks such as scheduling appointments, handling emails and phone calls, and preparing reports and correspondence. I ensured the dental office calendar was organized, handled patient inquiries, and acted as a liaison between patients, staff, and providers. Additionally, I verified insurance eligibility and managed patient records, mail, and prescription refills. Prior to that, I worked in General Reservation with Hawaiian Airlines, where I assisted customers with booking, modifying, and cancelling tickets, addressed complaints, and provided guidance on TSA regulations and travel policies. Earlier in my career at IBM/Concentrix (-----------), I oversaw non-voice account management, resolved bank disputes, and supported clients through loan and mortgage processes, ensuring smooth operations and client satisfaction.
