Leadership & Customer Service Training, Quality & Management
Training & Quality manager with 13 years of experience with training delivery combined with leading training specialists and quality auditors supporting the success of a customer-centric contact center team for a multi-national insurance company.
Virtual Assistant / Concierge / Patient Coordinator
Worked for a US-based surgery center as an off-shore concierge and patient coordinator for 1 year and 6 months. Applied my 13 years of customer service expertise to ensure smooth client experience.
