I bring over a decade of diverse and valuable experience in customer service, data management, and leadership, honed through a wide range of roles in respected organizations. My professional journey began as a Data Entry Specialist at Lighthouse and Xerox, where I cultivated a strong focus on accuracy and efficiency. I then advanced to sales and customer service roles at Northstar Technologies, Sykes Asia Cebu, Teleperformance, and Wipro, where I demonstrated exceptional communication, problem-solving skills, and a commitment to delivering outstanding results.
I further diversified my expertise by specializing in debt management, quality assurance, and multi-channel support during my tenure at FWD BPO, 411 BPO, and BlueBerry Digital Labs. These roles sharpened my ability to seamlessly manage calls, chat, and email support while ensuring operational excellence and customer satisfaction. In addition, as a Job Advisor at Executive Boutique and a Quality Assurance Analyst at 411 BPO, I developed a keen eye for detail and a results-driven approach to enhancing service quality.
More recently, I have excelled in roles such as Customer Support Specialist at Gala Games and currently as a Project Manager at LFG Incorporated. My leadership at LFG focuses on driving operational optimization, fostering team collaboration, and leading strategic initiatives that achieve impactful results.
In addition to my professional experience, I have extensive expertise in the video game and blockchain industries, with hands-on involvement in testing, bug tracking, and using diverse platforms and tools. I am skilled in managing flexible schedules, multitasking under pressure, and working together in team environments. My technical support proficiency, community management experience, and problem-solving capabilities complement my adaptability and forward-thinking approach. I remain well-versed in emerging technologies and committed to maintaining the highest quality standards.
