I have knowledge at Customer Service for 1 year and 3 months which I gain my experience at two different site a the Philipines which is Telus International and Intouch CX. The account that I handle mostly Healthcare Financial. At Telus International at Solutran Account. We received call , place an order, check the status of the order, card replacement as well as the card status. At Intouch CX I handle WEX. We recieve call regarding the plan status, plan rules, card status and card replacement if they lose their card mostly the claim denials and status of it which is very challenging because I have to explain it meticolously in order for them to provide the right document. I also have an experience at Tourism Industry which I gain 6 years of experience at the Travel Agency. I assist most of our client that book to us via Facebook or they make a reservation to us. I educate them regarding the tourist spot that we visit and join them from the day the tour started until it end.
