I am a customer service professional with over 2 years of experience in the BPO industry handling telecommunications, travel, food delivery, and appointment setting accounts. I have experience supporting customers through phone, chat, and email while maintaining professionalism, empathy, and strong communication skills.
I am also experienced in appointment setting and lead qualification, where I handled high-volume outbound calls and scheduled consultations for prospective clients. In addition, I currently work part-time as an ESL teacher, helping Japanese students improve their English communication skills.
I am adaptable, organized, and eager to continue growing in customer support, virtual assistance, and sales support roles.
