I am a results-driven Customer Support and Sales Specialist with over 4 years of experience supporting global clients across billing, sales, logistics, appointment setting, and technical support. I have worked with well-known BPO companies such as Sutherland Global and Alorica, as well as a sales-driven organization in the container investment industry.
I specialize in delivering excellent customer experiences, resolving complex billing and account issues, and driving revenue through consultative sales and lead generation. I’m highly skilled at handling high-volume inquiries while maintaining accuracy, professionalism, and empathy in every interaction.
What I Bring to Your Business:
? Customer Support (Email, Phone, Chat)
? Billing & Account Management
? Sales & Upselling
? Appointment Setting & Cold Calling
? Lead Research & Qualification
? Email & Calendar Management
? Basic Technical Troubleshooting
? Logistics Coordination & Order Tracking
I am comfortable working with CRM systems, managing inbound and outbound communications, organizing schedules, and ensuring timely follow-ups. My background in logistics also allows me to coordinate deliveries, manage records, and support operational workflows efficiently.
I am detail-oriented, reliable, and goal-focused, with a strong ability to adapt quickly to new tools and processes. Whether you need a dedicated customer support agent, a sales representative, or a virtual assistant who can handle multiple roles, I am ready to help your business grow.
Let’s work together to provide seamless support, increase customer satisfaction, and achieve your business goals.
