With 5 years and 9 months of experience in customer service within the BPO industry, I have handled U.S.-based financial accounts and Healthcare DME. My experience includes inbound and outbound calls, chat, and email support, where I developed excellent soft skills in customer handling.
I am also proficient in various tools and software, including:
• Salesforce
• SAP CRM
• Citrix
• Google Apps & MS Office Suite
• Oracle, Five9, Athena, and more
