Remote customer service and community management professional with 8+ years of continuous experience supporting U.S.-based companies.
I specialize in high-volume email and live chat support, online community moderation, and operational coordination, all delivered independently, without hand-holding.
Most recently, I managed online reputation and community engagement for three U.S. lawn care brands across Instagram, Facebook, and Bettermode, handling DMs, escalations, content posting, and provider-facing communications simultaneously.
Before that, I spent seven years in live chat and email support handling 30–50+ daily interactions while maintaining SLA targets and first-contact resolution as the standard.
I bring a calm, professional presence under pressure, sharp written English, and the kind of reliability that remote teams depend on.
I'm available full-time and ready to hit the ground running.
