Training Manager and QA/Content Moderation Leader with 10+ years of BPO experience supporting US-based clients — with a strong technical support foundation that also makes me well-suited for Tech Support and Helpdesk roles.
Technical Background:
Started as a Technical Support Specialist handling Telco (mobile), cable/ISP, and TV troubleshooting for US customers — advanced billing, connectivity, and device issues
Completed CCNA coursework, ranking #2 in cohort on the training assessment
Built a strong foundation in network diagnostics and structured problem-solving that carried into every subsequent role
Training & Operations Highlights:
Managed teams of 8–15 trainers across content moderation and retail programs, building KPI dashboards to track accuracy, precision, recall, and consistency
Served as first point of contact for new content moderation product launches — led client-facing train-the-trainer sessions and built training plans from scratch
Awarded Trainer of the Year for outstanding facilitation quality
Use AI tools (Claude, ChatGPT) daily to streamline reporting, documentation, and workflow efficiency
I'm now looking for remote roles in Technical Support, Training & Development, QA, Operations Coordination, or Virtual Assistance — where I can apply analytical troubleshooting, data-driven decision-making, and hands-on leadership. Self-directed, detail-oriented, and comfortable working independently across US time zones.
