I enjoy helping customers by finding solutions that work for both them and the business. In my customer support role, I've used Shopify, Gorgias, Loox, AI tools, Google Workspace, and Slack to manage orders, resolve customer concerns, handle disputes and chargebacks, and coordinate with suppliers. I also took the initiative to improve our support workflow by building Gorgias macro libraries, organizing tagging systems, creating automation rules, and optimizing ticket routing to help the team work more efficiently.
Beyond customer support, I've been involved in daily operations, inventory monitoring, and staff training. These experiences have strengthened my problem-solving skills, attention to detail, and ability to stay organized in a fast-paced environment. I take pride in delivering support that builds trust, improves customer experiences, and supports long-term business success.
