Hi! I’m Cherryl, an experienced Medical Virtual Assistant and Healthcare Support Specialist with several years of supporting U.S. healthcare accounts.
I specialize in insurance verification, benefits investigation, prior authorizations, and EOB/billing inquiries, ensuring patients and providers receive accurate and timely information. I currently assist customers through chat and outbound calls, helping resolve insurance concerns, verify coverage, and coordinate with providers and insurance carriers.
My background in quality assurance for medical and dental programs has strengthened my attention to detail, documentation accuracy, HIPAA compliance, and patient-centered communication.
What I Can Help With:
• Insurance Verification (Eligibility, Benefits, Copay, Deductibles)
• Prior Authorizations and Referrals
• EOB and Billing Inquiry Resolution
• Patient Appointment Scheduling
• Medical Records Coordination
• Provider and Insurance Follow-ups
• Chat, Email, and Phone Support
• Quality Assurance and Documentation Review
I am known for being reliable, detail-oriented, and empathetic, making sure every patient interaction is handled professionally and every task is completed accurately.
If you're looking for a dependable Medical and Dental VA who understands U.S. insurance processes and patient support, I would be happy to support your practice.
