I am a dedicated and results-driven professional with 1 year and 8 months of experience as a Customer Service Representative. Throughout my career, I have developed strong communication and problem-solving skills, ensuring exceptional service to customers by resolving inquiries and addressing issues efficiently. My expertise in handling a high volume of customer interactions has equipped me with the ability to maintain professionalism under pressure and ensure customer satisfaction.
In addition to my customer service background, I have 1 year of experience in e-commerce, where I was responsible for selling retail items, managing refunds, and tracking shipments. I’ve gained valuable knowledge in order management and ensuring that customers receive timely and accurate updates regarding their purchases. My combined experience in both customer service and e-commerce allows me to offer a comprehensive approach to meeting customer needs while maintaining smooth operations.
The 8 months experience was from handing car rentals, where I handled extending contract, booking new reservation for customers in US domestic areas and I was also been assigned and has been upskilled to our Car rental international where I book and check customers booking in other countries like Switzerland, Germany, Italy. Mexico, Philippines and many other more. I also answer their inquiry like information of the requirements that they must have to get a car rental.
