Hi! I’m Karla, a Workflow & Operations Support Specialist with experience supporting fast-moving teams, homeowners’ associations, and service-based businesses.
My background in Client Success, HOA operations, customer support, technical support, and quality assurance has given me hands-on experience in workflow coordination, operational tracking, process organization, reservations management, escalation follow-ups, documentation systems, and client communication.
I specialize in helping teams stay organized, responsive, and operationally efficient through structured workflows and modern digital tools.
My experience includes:
• Workflow coordination & operational tracking
• Reservations, scheduling & process management
• Vendor, homeowner & client communication
• Escalation follow-ups & task visibility
• Documentation systems & reporting
• Spreadsheet, dashboard & records organization
• Bookkeeping support & reconciliation
• Calendar coordination & workflow management
I’ve worked with modern operational and collaboration tools including Google Workspace, Microsoft Teams, Outlook, Salesforce, QuickBooks, Canva, Notion, -----------, and AI-assisted workflow tools such as ChatGPT.
I enjoy improving workflows, organizing operational systems, and helping teams create more efficient and structured processes.
I am currently expanding my skills in workflow automation, AI-assisted operations, and modern process systems.
If you’re looking for someone who is organized, proactive, operationally minded, and capable of supporting structured workflows and client-facing operations, I’d love to help support your team.
