• Update accurate and timely reports and research in various systems and tracking tools.
• Effectively assess and resolve non-standard and standard issues or problems and identifies root causes and can create relevant action items to improve and sustain
performance.
• Performs quality audits based on accepted standards in sampling to ensure delivery is consistent and in part with client standards.
• Collaborate with counterparts efficiently to cater with the requests and updates.
• Advance Microsoft applications skills.
