Dedicated and performance-driven BPO professional with nearly five years of experience in the U.S. healthcare insurance sector, supporting major accounts such as WellCare and Humana. I bring over four years of leadership experience as an Operations Supervisor, managing high-performing teams and overseeing complex groups of individual contributors while driving operational efficiency and service excellence.
Following my BPO career, I transitioned into freelancing, gaining hands-on experience as an Administrative Assistant for a U.S.-based Physical Therapy and Chiropractic clinic. In this role, I processed member payments, maintained accurate payment tracking using Google Sheets and Microsoft Excel, handled email inquiries, managed inbound phone calls, and supported social media activities by posting promotional content and videos. I also worked in outbound healthcare services, conducting insurance member outreach to follow up on Annual Wellness Visits and successfully scheduling appointments.
Additionally, I expanded my skill set into sales and customer engagement with Petland, managing both inbound and outbound calls, booking in-store reservations, and supporting the customer journey toward successful purchases.
With strong organizational skills, attention to detail, and proficiency in productivity tools, I help businesses stay organized, responsive, and efficient. As a Virtual Assistant, I am committed to being a reliable partner who can confidently handle administrative tasks, client communication, and day-to-day operations—allowing business owners to focus on growth.
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