I help e-commerce businesses keep customers happy while making day-to-day operations run smoothly.
Over the past 6+ years, I've supported customers for international brands across e-commerce, healthcare, home warranty, telecommunications, and optical retail. My e-commerce experience includes helping customers with orders, shipping, returns, refunds, account concerns, and product inquiries. For the last 4 years, I've also led customer support teams, coached agents, managed escalations, tracked performance, and worked closely with clients to improve workflows and service quality.
I enjoy work that keeps a business organized behind the scenes—whether it's managing customer support, maintaining accurate records, coordinating with different teams, or finding ways to improve processes. I'm comfortable learning new systems, adapting quickly, and handling multiple priorities without losing attention to detail.
I take ownership of my work and genuinely care about the businesses I support. My goal is simple: deliver a great customer experience while helping operations run more efficiently.
LinkedIn: -----------/in/sol9999
