My long term experience in Customer Support and Service Industry has taught me not to only meet customer satisfaction but to fully understand each Customer needs. I am keen to details and carefully follows through guidelines. I have also been with HSBC and Wachovia Bank, acted as an account executive for Sales and Fraud. Then became an Account Manager for the Retention Team.
I have also spent 4 years in Orenj BPO. Which is an out sourcing company. I was able to hone my up-selling techniques, conflict resolution skills and I have also faced a plethora which has helped me sharpen my people skills.
I understand that your unique position revolves around fully identifying, managing and understanding the systems guidelines.
What may set me apart from other candidates would be having a strong sense of empathy towards the happiness of each customer and that is my number 1 rule. I also truly have a pure heart for our customers.
I have always been keen to details and having a full understanding on user behavior.
I have proven to be effective and collaborative with strong organization talents. I truly enjoy collective brainstorming sessions which will allow me to attain your company's common goal.
Verified
