Technical Support Professional with 8 years of experience providing SaaS, software, website, and e-commerce application support in fast-paced customer service environments. Skilled in troubleshooting software and application issues, delivering technical assistance through email, chat, phone, and ticketing systems, and documenting customer interactions accurately and professionally. Experienced in supporting cloud-based platforms, website maintenance, DNS management, WordPress, Shopify, and Office 365. Recognized for strong analytical thinking, problem-solving, customer service, and the ability to manage multiple support requests while
collaborating with cross-functional teams to resolve complex technical issues.
