I am an experienced Customer Service Representative with over 8 years of experience in both the BPO industry and retail customer service. With a strong background in handling chat, email, and phone communications (both inbound and outbound), I’ve developed excellent problem-solving and communication skills. I am highly trained in using Global Distribution Systems (GDS) such as Amadeus, Sabre, Galileo, and Farelogix, which allows me to efficiently handle travel bookings, customer inquiries, and service requests in the travel industry.
I also bring 5 years of experience as a Cashier and Customer Service Representative at SM, where I was responsible for using POS systems, payment terminals, and card machines to process customer transactions and ensure smooth sales operations.
In addition to my customer service expertise, I hold a degree in Financial Management and completed 2 years of undergraduate studies in Accountancy, providing me with a solid foundation in business and financial operations. I leverage this knowledge to assist customers with financial inquiries, payments, and billing processes, offering a more comprehensive service.
Key Skills & Expertise:
Customer Service Excellence: Over 8 years of experience managing customer interactions across chat, email, and phone ch-----------ls, ensuring high-quality service and customer satisfaction.
Travel Industry Tools: Proficient in using Amadeus, Sabre, Galileo, and Farelogix to manage flight bookings, itineraries, cancellations, and customer support.
Financial Management Knowledge: A Financial Management degree with an Accountancy background, which enables me to assist with billing, invoicing, payment management, and other financial tasks.
Retail & Cashier Experience: 5 years of handling POS systems, payment terminals, and card machines, ensuring accurate transactions and customer satisfaction.
Problem Solving & Communication: Strong interpersonal skills and problem-solving abilities, enabling me to handle customer inquiries efficiently and professionally.
What I Offer:
Comprehensive Customer Service: Proven track record of handling customer inquiries and providing solutions across multiple platforms (chat, email, and phone).
Travel Booking Expertise: Extensive knowledge of travel booking tools (Amadeus, Sabre, Galileo, Farelogix) to assist with travel reservations, itinerary changes, and customer support.
Financial Support: Ability to assist with financial inquiries, invoicing, payments, and financial transactions, utilizing my Financial Management education.
Retail Transaction Handling: Expertise in handling POS systems, processing payments, and managing transactions in retail environments.
I am committed to delivering top-notch customer service while utilizing my financial expertise to provide added value to your business. Whether you need assistance with customer service, travel bookings, or financial operations, I am here to help!
