I’ve had the privilege of working in customer service and technical support for several years, and each experience has taught me something new about providing excellent service and solving problems in creative ways. I spent nearly two years as a Customer Service Representative at Uber, where I interacted with riders and drivers, resolving issues and making sure everyone had a smooth experience. I also worked as an Amazon Customer Specialist for about six months, offering support and troubleshooting for customers with a variety of needs.
Before all of that, I spent over two years working with PLDT as a Technical Support Specialist, where I was on the front lines helping customers navigate technical issues with their internet and phone services. Whether it was fixing a complex technical problem or just guiding someone through a simple setup, I always aimed to make sure the customer walked away satisfied.
Now, as I step into new chapters and new places, I’m excited to bring my blend of customer service experience, technical know-how, and passion for problem-solving to whatever comes next.
